Return and Refund Policy

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 We are committed to providing you with high-quality lingerie and exceptional customer service.

 Please review our Returns and Refund Policy below:

 Returns:

 - We accept returns on unworn and unwashed lingerie within 30 days of the purchase date. - All original tags and packaging must be intact for the return to be processed. 

- To initiate a return, please contact our customer service team for a Return Authorization (RA) number.

 - The customer is responsible for the return shipping costs unless the item received was defective or damaged. 

Refunds:

 - Refunds will be issued in the original form of payment used for the purchase. 

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer's policies.

 Exchanges: 

- We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item. Defective or Damaged Items: 

- If you receive a defective or damaged item, please contact us immediately so we can resolve the issue promptly. 

- We may request photos of the damaged item to assess the issue before providing a replacement or refund. 

Final Sale Items: 

- Items marked as final sale are not eligible for returns or refunds unless they arrive damaged or defective. 

Contact Us: 

- If you have any questions about our Returns and Refund Policy, need assistance with a return, or have any concerns about your order, please contact our customer service team. We reserve the right to modify our Returns and Refund Policy at any time. Any changes will be communicated on our website. Thank you for shopping with us, and we appreciate your understanding and cooperation with our policy.